13 new services designed to promote competitiveness and enhance emirate's investment attractiveness
Dubai Electricity and Water Authority’s (DEWA) Smart Centre has achieved remarkable results with growth in smart adoption increasing from 64% in 2015 to 70% in 2016. Customer trust increased from 86% to 93%, and customer happiness also increased from 85% to 94%. DEWA’s Smart Centre was launched as part of the Customer Happiness Centre.
DEWA has organised a three-day workshop on three-dimensional (3D) Customer Happiness Centres and preparations for evaluating seven-star services in cooperation with Ethos Consultancy. The workshop targeted managers of 8 DEWA Customer Happiness Centres across Dubai and supervisors, administrative personnel and counsellors from the centres. A total of 40 trainees benefitted from the session.
UK’s Lloyd’s Register Quality Assurance successfully accredits nine central departments
The UAE Ministry of Health and Prevention has successfully received ISO 9001:2015 certification for Quality Management Systems. The UK-based Lloyd’s Register Quality Assurance (LRQA), the world’s leading provider of independent assessment services, certified nine of the Ministry’s new central departments following stringent assessment.