Ericsson maintains leadership positions in OSS and IRCM Gartner Magic Quadrants

  • Gartner places Ericsson in the Leaders Quadrant for Operations Support Systems (OSS) for fifth consecutive year
  • Ericsson positioned in Integrated Revenue and Customer Management (IRCM) Leaders Quadrant for third consecutive year
  • Company achieves furthest position for its completeness of vision in the OSS Magic Quadrant

Gartner, Inc. has positioned Ericsson (NASDAQ:ERIC) as a Leader in the Gartner Magic Quadrants for Operations Support Systems (OSS) and Integrated Revenue and Customer Management (IRCM) for CSPs for the fifth and third consecutive years, respectively.

Gartner evaluated Ericsson based on its completeness of vision and ability to execute. In addition, Ericsson achieved the furthest position for its completeness of vision in the OSS Magic Quadrant.

We believe that Ericsson's comprehensive, end-to-end, pre-integrated, modular OSS software have played a key role in driving the company's leadership status as a preferred partner to telecom operators around the world. Ericsson's software and services help manage complexity and reduce total cost of ownership. The company’s operational competencies and solutions handle and manage CSP customers, services, networks and IS-IT to provide excellent user experiences, business innovation and efficiency.

Ericsson's IRCM solution suite includes convergent charging, business support, and control systems and product catalog for a streamlined approach across all customers and services. The product portfolio includes Ericsson Charging and Billing in One (CBiO), Ericsson Revenue Manager, Ericsson BSCS iX, Digital BSS and Ericsson Charging System. Revenue Manager, the latest addition to the product portfolio, is a cloud-ready convergent charging and billing system that enables digital business transformation and addresses the unique needs of digital services and business models in the Networked Society.

Ida La Spisa, Ericsson’s Head of Portfolio Strategy and Solutions, says: "We believe that the Gartner Magic Quadrant reports validate our strategic focus on the convergence of network and IT, and key industry challenges, such as IoT, Cloud and E2E Management & Orchestration for hybrid networks. With Ericsson’s approach, customers succeed through our Digital BSS, orchestration capabilities and our unwavering commitment to digitalization and 5G."

The OSS Magic Quadrant recognizes “vendors that sell end-to-end operations support systems (OSSs) to communications service providers (CSPs) in the global marketplace. The OSS becomes a critical incubator that enables CSPs to shift from traditional to digital service provider. The market for OSSs comprises CSPs looking to source commercial off-the-shelf software packages and support services to address back-office processes. These processes are necessary for the creation, delivery, fulfillment and assurance of services, regardless of product/service, delivery network technology and channel, and customer type.”

The integrated revenue and customer management (IRCM) market comprises communications service providers (CSPs) looking for commercial off-the-shelf software packages that address business-critical revenue and customer management business processes. IRCM meets all transaction-charging processing requirements, regardless of product, service, delivery network, customer type or payment method for a particular CSP. It includes a set of integrated customer and network-facing solutions that support customer acquisition, retention and monetization functions.

Operators must become agile as they support services across networks, offer a range of plans and push the limits of innovation. Ericsson offers a comprehensive unified OSS and BSS product suite that combines business, IT and network capabilities. A team of more than 66,000 service professionals supports these offerings with services such as consulting and systems integration, managed services, product related services and broadcast services. Ericsson’s market leadership is underscored by the company’s breakthrough work with customers to improve the subscriber experience, capture new revenues and boost business efficiencies. As a result, Ericsson remains positioned for ongoing success, driven by the continually surging demand for data services.

For a complimentary copy of the reports, please visit:

Gartner, Magic Quadrant for Integrated Revenue and Customer Management for CSPs, October 17, 2016

Gartner, Magic Quadrant for Operations Support Systems, November 29, 2016        

 About the Magic Quadrant:

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